Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (referred to as "User", "you", or "your") and SEVASYNC DIGITAL SOLUTIONS PRIVATE LIMITED ("sevaSYNC", "Company", "we", "us", or "our"), governing your access to and use of the sevaSYNC platform, including its survey management product surveySYNC (collectively, the "Services").

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

3. Services Description

sevaSYNC provides cloud-based survey management, data collection, and analytics solutions designed for organizations, government agencies, and enterprises. Our Services include:

• surveySYNC: Survey creation, distribution, field data collection, and analytics platform with offline capabilities
• Location-based services with GPS integration
• Team and assignment management
• Real-time dashboards and reporting
• Mobile applications for iOS and Android
• API access for custom integrations

4. User Accounts and Registration

4.1 Account Creation

To access certain features of our Services, you must register for an Account. During registration, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your Account
• Accept responsibility for all activities that occur under your Account

4.2 Account Eligibility

You must be at least 18 years of age to create an Account. By creating an Account, you represent that you meet this age requirement and have the legal capacity to enter into this Agreement.

4.3 Account Suspension

We reserve the right to suspend or terminate your Account if you violate these Terms, engage in fraudulent activity, or if we reasonably believe that your actions may cause harm to us, other users, or third parties.

5. License and Restrictions

5.1 Limited License

Subject to your compliance with these Terms, sevaSYNC grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes during your subscription period.

5.2 Restrictions

You agree NOT to:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble the Platform
• Rent, lease, lend, sell, sublicense, or transfer rights to the Services
• Use the Services for any illegal or unauthorized purpose
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems (bots, scrapers) without our express written permission
• Remove, alter, or obscure any proprietary notices from the Services
• Use the Services to transmit malicious code, viruses, or harmful content
• Engage in any activity that violates the rights of others

5.3 License Term and Termination

This license is effective until terminated. It will terminate automatically if you fail to comply with these Terms. Upon termination, you must cease all use of the Services and may lose access to your data per our data retention policies.

The license remains active for the duration of your subscription and automatically renews with subscription renewal. Your rights under this license are conditional upon your continued compliance with these Terms and active subscription status.

5.4 Software License Details

The sevaSYNC software is proprietary and confidential. All intellectual property rights in the Software and Services remain the exclusive property of SEVASYNC DIGITAL SOLUTIONS PRIVATE LIMITED. This license does not grant you any ownership rights.

For complete software license terms applicable to developers and contributors, please refer to the LICENSE.md file in our repository or contact legal@sevasync.com for licensing inquiries.

6. User Content and Data

6.1 Ownership of User Data

You retain all ownership rights to your User Data. sevaSYNC does not claim any ownership rights over the Content you submit, upload, or store using our Services. Your User Data remains your property.

6.2 Limited License to sevaSYNC

By using our Services, you grant sevaSYNC a limited, worldwide, non-exclusive license to host, store, process, and display your User Data solely for the purpose of providing and improving our Services to you.

6.3 Data Security and Privacy

We implement industry-standard security measures to protect your User Data. However, you acknowledge that no method of electronic transmission or storage is 100% secure. For detailed information about data handling, please review our Privacy Policy.

6.4 Data Backup and Export

You are responsible for maintaining your own backup copies of your User Data. We provide data export functionality to help you maintain offline copies of your data.

7. Intellectual Property Rights

The Services, Platform, and all related technology, software, designs, graphics, interfaces, trademarks, logos, and documentation are the exclusive property of sevaSYNC and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The sevaSYNC name, logo, and surveySYNC marks are trademarks of SEVASYNC DIGITAL SOLUTIONS PRIVATE LIMITED. You may not use our trademarks without our prior written consent.

8. Subscription and Payment Terms

8.1 Subscription Plans

Our Services are offered under various subscription plans with different features, pricing, and limitations. Details of available plans are provided at the time of subscription or available upon request.

8.2 Fees and Billing

By subscribing to a paid plan, you agree to pay all applicable fees as described in your subscription agreement. All fees are:

• Quoted in Indian Rupees (INR) unless otherwise specified
• Exclusive of applicable taxes, which will be added where required
• Non-refundable except as required by law or expressly stated
• Subject to change with 30 days' prior notice

8.3 Payment Methods

We accept payment via bank transfer, UPI, credit/debit cards, and other methods as specified. You authorize us to charge your chosen payment method for all fees due.

8.4 Renewal and Cancellation

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team.

9. Service Availability and Modifications

We strive to provide reliable and uninterrupted access to our Services. However, we do not guarantee that the Services will be available 100% of the time. We may temporarily suspend access for maintenance, upgrades, or unforeseen circumstances.

We reserve the right to modify, update, or discontinue any features or aspects of the Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes that adversely affect your use of the Services.

10. Termination

10.1 Termination by User

You may terminate your Account at any time by contacting our support team or through your account settings. Upon termination, your right to access and use the Services will immediately cease.

10.2 Termination by sevaSYNC

We may suspend or terminate your Account and access to the Services, with or without notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• Your actions risk harm to us, other users, or third parties
• We are required to do so by law or legal authority
• We discontinue the Services (with 30 days' notice)

10.3 Effect of Termination

Upon termination, you must immediately cease all use of the Services. We will provide a reasonable period (typically 30 days) for you to export your User Data. After this period, we may permanently delete your data in accordance with our data retention policies.

11. Disclaimers and Warranties

To the fullest extent permitted by applicable law, sevaSYNC disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of the Services
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties that defects will be corrected
• Any warranties arising from course of dealing or usage of trade

You acknowledge that you use the Services at your own risk. We do not warrant that the Services will meet your specific requirements or expectations.

12. Limitation of Liability

To the maximum extent permitted by law, sevaSYNC's total liability arising out of or related to these Terms or the Services shall not exceed the amount paid by you to sevaSYNC in the 12 months preceding the event giving rise to the liability.

This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been informed of the possibility of such damage. This includes, but is not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Personal injury or property damage
• Loss of goodwill or reputation
• Third-party claims

13. Indemnification

You agree to indemnify, defend, and hold harmless sevaSYNC, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party, including intellectual property rights
• Your User Data or Content
• Your violation of applicable laws or regulations

This indemnification obligation will survive the termination of these Terms and your use of the Services.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The Information Technology Act, 2000, and the rules made thereunder shall apply to the electronic records and transactions performed under these Terms.

14.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India, and you hereby consent to the personal jurisdiction of such courts.

14.3 Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address (for material changes)
• Displaying a prominent notice in the Services

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services and close your Account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us, constitute the entire agreement between you and sevaSYNC regarding the Services.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

16.5 Force Majeure

sevaSYNC shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices

All notices under these Terms must be in writing and will be deemed given when delivered personally, sent by email (with confirmation of receipt), or three business days after being sent by registered or certified mail to the addresses on file with sevaSYNC.